Privacy Policy
Last updated: 21 April 2026
Nexarom AI is committed to protecting your personal data and handling it responsibly. This policy explains what we collect, why we collect it, and your rights under UK GDPR and EU GDPR.
1. Data controller
Nexarom AI is the data controller for personal data submitted via this website.
Contact: support@nexarom-ai.com
2. Personal data we collect
- Name
- Email address
- Company or project information
- Message content you submit through the contact form
3. How we use your data
- To respond to your enquiry
- To provide requested services and follow-up communication
- To maintain service security and prevent misuse
- To send occasional marketing updates only where you have opted in
4. Lawful basis
We process enquiry data based on:
- Legitimate interests (responding to business enquiries)
- Steps at your request prior to entering a contract
- Consent where you explicitly opt in to marketing communications
Marketing consent is optional, not pre-ticked, and can be withdrawn at any time by contacting support@nexarom-ai.com or using the unsubscribe link in any marketing email.
5. Data sharing and processors
We use service providers to operate this website and contact workflow, including AWS infrastructure (API Gateway, Lambda, and SES) and domain/email providers where required. Data is shared only as necessary for service delivery.
6. International transfers
Where personal data is processed outside your jurisdiction, we rely on lawful transfer mechanisms provided under applicable data protection law.
7. Retention
We keep enquiry data only as long as needed to manage your request, relationship, and legal obligations. If no ongoing relationship is established, enquiry records are reviewed and deleted within 12 months.
Where you opt in to marketing, we retain your marketing preference and related consent record until you withdraw consent or we no longer have a valid reason to retain it.
8. Your rights
You may have rights to:
- Access your personal data
- Correct inaccurate data
- Request erasure
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)
To exercise your rights, email support@nexarom-ai.com.
9. Cookies
We use only essential cookies/local storage needed for website functionality unless you opt in to optional categories. For details, see our Cookie Policy.
10. Consent records
When you submit the contact form, we record consent choices and basic metadata (such as timestamp, policy version, and source form) to demonstrate compliance with data protection obligations.
11. Contact and complaints
If you have privacy concerns, contact us first at support@nexarom-ai.com.
You also have the right to lodge a complaint with your local data protection authority, including the UK Information Commissioner's Office (ICO) where applicable.